Frequently Asked Questions

TIS JIS S.A. is an international company that provides financial consulting, educational programs, and analytical solutions for individuals and businesses. Our work centers on improving financial literacy, helping clients develop capital management skills, and offering access to professional knowledge in the financial sector. We serve clients across Canada with programs that are adapted to local regulations, financial instruments, and market conditions, ensuring our solutions remain relevant and practical.

Our services are designed for a broad audience, from beginners who are just starting to explore personal finance to experienced individuals looking to refine advanced strategies. Whether you want to learn how to manage a monthly budget, understand investment options available in Canada, or develop a comprehensive financial plan, we offer programs that match different experience levels and goals. Business owners seeking to improve their financial oversight are also welcome to explore our offerings.

No prior financial experience is necessary for our introductory programs. Courses such as Financial Planning and Personal Budget Management are built from the ground up, guiding you through concepts step by step. Our specialists make sure to explain terminology and principles in plain language. For the Advanced Financial Strategies course, we recommend having some familiarity with basic investment concepts, though our team is happy to assess your readiness during an initial consultation and recommend the best starting point.

Yes, our services are accessible to clients located in any province or territory across Canada. Because our courses and consultations are delivered online, geography is not a barrier. Whether you are in British Columbia, Ontario, Quebec, Alberta, or the Maritime provinces, you can participate fully in all of our programs. We tailor our content to reflect broad Canadian financial regulations and instruments, with specific attention to common topics like registered savings plans, Canadian tax considerations, and domestic market conditions.

Absolutely. All of our educational programs are fully accessible online. Whether you are based in Toronto, Vancouver, Montreal, Calgary, Ottawa, or any smaller community, you can join courses and consultations from home or any location with a stable internet connection. Our platform supports live interactive sessions as well as recorded materials that you can review at your own pace, so you never miss important content even if your schedule changes.

Course durations vary depending on the program. Financial Planning consultations typically span one to three sessions, each lasting about an hour. The Investment Fundamentals course runs for four weeks with weekly modules and live discussions. Personal Budget Management is a focused two-week program with practical assignments. The Advanced Financial Strategies course length depends on the depth of the topics covered and can range from three to six weeks. During your initial consultation, your specialist will outline the exact timeline for the program you choose.

Yes, we offer personalized programs built around your specific financial goals, current knowledge level, and preferred schedule. During your initial consultation, our team takes time to understand your situation thoroughly, including your income sources, financial priorities, and the areas where you feel you need the most guidance. Based on that conversation, we design a custom learning path or consulting package that addresses your particular needs within the Canadian financial landscape. This ensures every session delivers practical value directly relevant to your life.

The Investment Fundamentals course covers a range of essential topics for anyone looking to start or improve their investment knowledge. You will learn about different asset classes such as equities, bonds, and exchange-traded funds. The course also addresses registered accounts specific to Canada, including Tax-Free Savings Accounts (TFSAs) and Registered Retirement Savings Plans (RRSPs). Risk assessment, portfolio diversification, and the basics of reading market data are also included. By the end of the four-week program, you will have a structured understanding of how to approach investing with discipline and awareness.

Yes, once you complete a course, you retain access to the recorded sessions and downloadable materials for a defined period. This allows you to revisit key concepts, review assignments, and refresh your understanding whenever you need to. We periodically update our content to reflect changes in the Canadian financial landscape, and enrolled clients receive notifications about significant updates so their knowledge stays current.

We accept major bank cards including Visa and Mastercard, as well as secure online payment methods. All transactions are processed through encrypted payment gateways that meet industry standards for data protection. If you have specific payment preferences or questions about available options, our team is happy to discuss alternatives during your consultation. We aim to make the payment process straightforward and secure for all clients.

Pricing details are provided during your initial consultation. Because many of our programs can be customized based on your goals and preferences, we prefer to discuss costs after understanding what you need. This way, we can provide a clear and accurate quote that reflects the specific services or course package selected. There are no hidden fees, and all pricing is communicated transparently before you commit to any program.

Yes, we have a refund policy in place. If you decide that a course or service is not the right fit for you, please contact our team as soon as possible. Refund eligibility depends on how far into the program you have progressed and the type of service purchased. We outline the specific terms during the enrollment process so you are fully aware of your options before making a commitment. Our aim is to ensure fairness and transparency in every transaction.

Yes, we provide post-course support to help you apply what you have learned. This includes follow-up consultations with your assigned specialist, access to updated learning materials, and answers to questions that may arise as you put new skills into practice. Our goal is to make sure you feel confident and supported well beyond the final session of your course. You can schedule additional sessions at any time after completing your program.

We aim to respond to all inquiries within one business day. After you submit your contact form, a member of our team will review your request and reach out to discuss the next steps. During peak periods, responses may occasionally take slightly longer, but we make every effort to get back to you promptly. If your matter is urgent, please indicate that in your message and we will prioritize accordingly.

In many cases, yes. If you feel that a different program would better suit your goals, we encourage you to reach out to your specialist or our support team to discuss your options. Depending on how far you have progressed in your current course, we can often arrange a transfer to a more suitable program. We want to make sure your experience is productive, so flexibility is an important part of our approach.

You can reach us through the contact form on our Contact page, or by emailing us directly at [email protected]. We welcome questions at any stage, whether you are exploring your options, currently enrolled in a program, or looking for post-course guidance. Our team strives to provide helpful and thorough responses to every inquiry.

You will need a stable internet connection with a speed of at least 5 Mbps for smooth video streaming, a modern web browser (Chrome, Firefox, Safari, or Edge with the latest updates), and a device that supports audio and video, such as a laptop, desktop, or tablet. All course materials are accessible through standard web browsers without requiring any additional software installations. We recommend using headphones for live sessions to ensure clear audio quality.

Yes, our platform is mobile-responsive and works on smartphones running iOS or Android. While we recommend using a larger screen for an optimal learning experience, especially during live sessions with shared presentations, you can review recorded materials, access downloadable content, and communicate with your specialist from your mobile device. This gives you the flexibility to engage with course content while traveling or away from your primary workstation.

If you encounter technical issues during a live session, try refreshing your browser first. If the problem persists, check your internet connection and try switching to a wired connection if possible. You can also email our team at [email protected] to report the issue, and we will work with you to resolve it. If a session is significantly disrupted by technical problems on our end, we will arrange a makeup session at no extra cost so you do not miss any content.